We’re here to help

Support

Need help integrating the FootBridge APIs, have questions about credentials, or hit an issue in production? Reach out through any of the channels below.

Contact channels

Three ways to reach us

Pick whichever suits you — for anything urgent, email is fastest.

MASLOC support portal

Browse knowledge articles and raise tickets on the main MASLOC portal.

masloc.gov.gh/support

Onboarding guide

New to FootBridge? The five-step guide answers most getting-started questions.

Read the guide

Speed up your answer

Include these details when you write to us and we can usually resolve your query in the first reply:

  • Client ID — never share your API key or secret
  • Environment — local, staging, or production
  • Request details — endpoint, asyncRequestId, timestamp
  • Expected vs actual — what you sent and what came back

Response time is typically within 1–2 business days for routine queries.